Complaints Handling Policy
I am committed to providing a high-quality service to all of my clients. If something goes wrong, you must tell me about it. This will help me to monitor and to improve my standards
1. My Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury, The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT, Telephone 020 7222 5381
Email: Faculty.office@1thesanctuary.com Website www.facultyoffice.org.uk
2. If you are dissatisfied about the service you have received from me please do let me know as I will want to try to resolve this with you .
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member. They have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4. In that case please write (but do not enclose any original documents) with full details of your complaint to:
The Secretary of The Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH.
Email secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing, please call the Notaries Society or the Faculty Office for assistance (tel : 01604 758908).
5. Finally, even if your complaint is considered under the Notaries Society Approved Complaints Procedure and you are not happy with the result, you may at the end of that procedure, or after a period of six months from the date you first notified me that you were dissatisfied, put your complaint to the Legal Ombudsman.
The contact details for the Legal Ombudsman are:
P O Box 6806, Wolverhampton, WV1 9WJ.
Tel. 0300 555 0333 Email enquiries@legalombudsman.org.uk
Website www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman you must do so within six months of receiving a final response to your complaint and six years from the date of act/omission; or Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)
The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.
Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office
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